UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges
arstechnica.com
For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI’s error rate is like a feature, not a bug::For the largest health insurer in the US, AI’s error rate is like a feature, not a bug.

  • Flying Squid@lemmy.worldEnglish
    17·
    1 year ago

    Oh good. My wife’s employer, who we both get insurance through, just switched to United Healthcare. Although I’m sure Anthem is using the same bullshit AI software.

    At least I’m not on Medicare. Those people sound really fucked.

    • Dettweiler@lemmyonline.comEnglish
      16·
      1 year ago

      We may have the same employer.
      In addition to switching companies, my employer is also bragging about a new health plan with $0 monthly cost to the employee, while being completely silent on that new plan covering absolutely nothing aside from virtual appointments through an app sponsored by the insurance company.

      • Flying Squid@lemmy.worldEnglish
        11·
        1 year ago

        Probably not. This is a public library. They really had no choice because they just couldn’t afford Anthem anymore. My wife is an administrator and helped decide on UHC because it offered the best package for what they could afford to pay. Our copays have still gone up, but it was either that or a much shittier plan. It’s not a $0 cost plan either, because public library budgets aren’t exactly massive.

        So I don’t blame them and my wife for switching to UHC. Their hands were pretty much tied. They want to do right with their employees and they aren’t trying to make a profit.

        That health insurance companies exist at all is the problem.