my opinion, I would have returned it for that reason. Having a bed that doesn’t work if I lose power or have an internet outage is a hard no for me. Especially concidering the price range a lot of those start at 2k+ USD. The lack of an ability to use it without an app is a deal breaker, the lack of an ability to use it locally is almost as bad
edit: holy cow the more I read the site the more red flags I see, $2,500 minimum for a bed that doesn’t even have a warranty unless you have an active subscription that hasn’t expired since you bought the bed, the extended warranty is a 5-year warranty that is of course an additional amount of money with the same conditions. I’ve never seen a bed that didn’t have an at least 10 year warranty on it out of the box, most offer a 15 to 20 year warranty.
my opinion, I would have returned it for that reason. Having a bed that doesn’t work if I lose power or have an internet outage is a hard no for me. Especially concidering the price range a lot of those start at 2k+ USD. The lack of an ability to use it without an app is a deal breaker, the lack of an ability to use it locally is almost as bad
edit: holy cow the more I read the site the more red flags I see, $2,500 minimum for a bed that doesn’t even have a warranty unless you have an active subscription that hasn’t expired since you bought the bed, the extended warranty is a 5-year warranty that is of course an additional amount of money with the same conditions. I’ve never seen a bed that didn’t have an at least 10 year warranty on it out of the box, most offer a 15 to 20 year warranty.