• HakFoo@lemmy.sdf.org
    link
    fedilink
    English
    arrow-up
    11
    ·
    7 months ago

    It also creates no precedent. You lose, you pay out one angry customer, but the next one who tries, you get a fresh attempt to convince the arbitrators you were right.

    In a real court, the first loss woukd be leveraged against you by everyone else in similar straits, even if it wasn’t a class action.

    • Spiralvortexisalie@lemmy.world
      link
      fedilink
      English
      arrow-up
      1
      ·
      7 months ago

      NAL and stare decisis is definitely not as strict in arbitration but arbitration generally has to follow state court rules or it will get invalidated including use of precedent. Most court decisions never get published anyway so its essentially the same loss.