Unfortunately, the German bureaucratic clusterfuck does tend to hamstring good intention with stupid regulations carried out to the pedantic letter. It’s a bit of a lottery at times whether you’ll find yourself dealing with a human or with a relentless rule fetishist, and the more complex a process is, the more people it involves and the greater the chance someone will obstruct.

I’d hope things have improved and I hope they’ll improve further. Shame that it’s too late for you.