However, these were not “journalists” in the traditional sense, but hacktivists who were involved in a number of hacking incidents, which is a violation of Proton’s ToS, and therefore subject to suspension of all accounts. In this case, I made the decision to exceptionally restore two accounts because hacktivism cases are not always black and white.

So, either your original judgement to suspend the account (and to reject subsequent appeal) was correct, or you latter judgement to reinstate the account was correct.

I fail to see how you can claim with a straight face that both of your actions were correct, while every other facts about the owner of that account remain the same during the whole drama.