@Lmaydev@programming.dev exactly this in the comment above!

When Klarna says “customer ratings of the AI are the same as for human workers”, what on earth do they mean?

It also contradicts the experiences people have been having with GPT powered chatbots recently. A model that takes a few prompts to start hallucinating is better than a living breathing human being? Really? I’d be curious to give it a try.

I worked for large companies before, and I even interviewed for Klarna (they have been hiring lots recently, maybe for different tasks/positions), and they always lie. Always.

At one company I worked at before, some KPI was calculated incorrectly and had been for years. When we informed the relevant person of this, they got very defensive and refused to change it. Only our team knew the calculation was total BS. It was become success/money was at stake for him. This person continued to send the fake KPI calculations to everyone every week.

I got laid off from the company where I work with absolutely ZERO motivation as to how me being laid off would increase “efficiency” (even though that was their claim — they are slimming down the company to increase “efficiency”). The company ignored every piece of evidence I provided to show that me and my team are completely overworked and that they should probably cut jobs elsewhere if they don’t want all of our data ingestions and ML models to collapse.

I don’t think companies have enough to motivate such a layoff if they can’t solidify their numbers and make then transparent to the public. I’d certainly like to see the union fights Klarna will have with the Swedish worker unions now. I have never been to such a meeting though, but I’ve provided motivation for the union to use to oppose layoffs in such meetings - my understanding is that it’s a bit of a shit show.