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Michael Ten @lemmy.world to Technology@lemmy.worldEnglish · 1 year ago

Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

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Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

Michael Ten @lemmy.world to Technology@lemmy.worldEnglish · 1 year ago
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The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
  • ChicoSuave@lemmy.world
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    1 year ago

    Wait until generative AI tells a customer to touch electricity.

    • The Dark Lord ☑️@lemmy.ca
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      1 year ago

      Or that they can buy the plane ticket first, then apply for the grievance discount later…

      https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/

      • SpaceNoodle@lemmy.world
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        1 year ago

        An Air Canada spokesperson said in a statement to The Washington Post that the airline will comply with the tribunal’s decision.

        The most shocking part

        • Chrobin@discuss.tchncs.de
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          1 year ago

          Pretty sure a court told them to.

          • SpaceNoodle@lemmy.world
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            1 year ago

            Usually the next step is “nuh-uh” followed by an appeal.

            • Echo Dot@feddit.uk
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              1 year ago

              Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.

              • SpaceNoodle@lemmy.world
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                1 year ago

                Someone expensive with a calculator

                • FiniteBanjo@lemmy.today
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                  1 year ago

                  The rare sort of Engineer who took classes in Finance and Statistical Analytics who can work out a past-present-future cash flow diagram on a whiteboard in like 5min because he never uses the compound interest factor tables and instead memorized the formulas.

    • beefbot@lemmy.blahaj.zone
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      1 year ago

      Idk— Tesla directed autopilot to disengage the moment before a crash, to ensure that the driver was held responsible. I sadly doubt any corpo would pay for its mistake

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