LughMA to

FuturologyEnglish · 9 months ago

Shares in French company Teleperformance, which employs 410,000 worldwide in customer support roles, plunge 23% in one day on fears it's customers will abandon it for AI.

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Shares in French company Teleperformance, which employs 410,000 worldwide in customer support roles, plunge 23% in one day on fears it's customers will abandon it for AI.

LughMA to

FuturologyEnglish · 9 months ago

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Call center group Teleperformance falls 23%; CEO insists AI cannot replace human staff

"The day the customer is going to be a robot, maybe AI will replace the humans," Daniel Julien told CNBC.

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