- cross-posted to:
- europe@feddit.org
- cross-posted to:
- europe@feddit.org
cross-posted from: https://fedia.io/m/europe@feddit.org/t/1730737
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This increasing trend is extremely annoying - and worrying.
Several times here in the UK I’ve been trying to reach out to companies I have relationships with (e.g. my phone provider) only to find they want me to DM them on Twitter or Instagram.
There’s no fucking way I’m using some proprietary service to have a convo with my phone company, especially when A) I don’t even have an account on the service and don’t want one and B) the convo will contain info about my phone account and personal info, and no way should I be sharing that over such a channel.
As far as I’m concerned it should be straight up ILLEGAL for companies to offer official contact on big tech platforms, when they have no control over how data in the chat is later used.
If they want to offer online chat, it should be through a third party who does that as their primary business model as a paid service, and can give explicit contractual guarantees on data storage and ownership.
I would go one step further and require all companies to provide an email address that must be clearly listed on a “contact” page, including a PGP public key to allow for encryption if desired.
If they want people to use their chat bot, the chat bot just needs to actually be good.
I fucking hate it when companies or organizations only have a facebook/instagram/another shitty social platform account and no website, but the fucking European Union?
Here’s the full page for anyone wondering: https://european-union.europa.eu/contact-eu_en
It’s only about live chat. You can still send in the form, call them, or visit a local office.
Still though, it’s the EU, not some small town or European village. Surely they could make their own.
Live chat is more plug and play than ever, but it’s still hard to compete with messenger being free and requires no ongoing support from your end.
no, just no
They have Mastodon instance. I don’t know why it’s not advertised.
Mastodon isn’t chat. Their Messenger chat is manned with people that answer your questions.
Facebook also has a lot of tools for multiple people at a business to manage and delegate all these chats to different people.
Gonna have to ask my great aunty to pass on a query for me.
