Company apologizes after AI support agent invents policy that causes user uproar
arstechnica.com
Frustrated software developer believed AI-generated message came from human support rep.
  • samus12345@lemm.eeEnglish
    31·
    2 months ago

    Instead of admitting uncertainty, AI models often prioritize creating plausible, confident responses, even when that means manufacturing information from scratch.

    This is an example of human behavior we DON’T want AIs to emulate.