AI didn’t make the change. AI made no policy changes. The logout thing was a backend bug. The only thing the AI did was hallucinate that the bug was actual policy.

And honestly, it’s completely fair that it would behave this way if its training data contained actual interactions with support agents or developers apologizing for shitty software. I don’t even know how many times I’ve encountered people in my career that insisted that – to quote 30 Rock – they had built the bookshelf that way on purpose, and that they wanted the books to slide off.