The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.
Of course, that’s not what’s happening. Instead of being asked where our canned mushrooms are, we’re now being asked where aisle 31 is, and we’re having to take extra time to find out what their actual question is.
Because there are only 14 aisles in the store.
Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.
Being generous, I could see A use case for translating whatever the customer says (because how often have you known something exists, but not what it’s called?) into an actual product and then looking it up in a proper database. This, though, is bound to fail.
I live in a country where they speak my second language. I prefer to explain what i’m looking for to a person because sometimes AI doesn’t understand my spanish. At least native speakers understand what i mean when i describe something.